PR disasters and powder-puff apologies

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It gets up my nose when PRs access the ‘lazy file’ when their clients do dumb stuff.

I mean, why do acclaimed professional communicators deliver hollow, default statements when required to craft and coach authentic and credible expressions of responsibility and regret in the event of celebrity PR disasters? What’s the purpose of these generic communications? Why do we get apology by cut ‘n’ paste?

We continually get a predictable grab-bag of cliches, half-truths and wholly unconvincing claims of accountability and remorse. Read this generic statement and you can pretty much substitute the name of the un-saintly football player with the name of any basketballer, cyclist, rugby or soccer player caught with his pants down, brain addled, veins full or fists balled.

In PR disasters, perhaps many PRs don’t craft connective, meaningful, believable and winning crisis management statements because they don’t have the emotional intelligence in themselves to be able to help the client process and express? It’s also true, though, that spin doctors are often hamstrung by the instructions given by lawyers advising the company, club or code.

Next time a sports star or celebrity makes “a mistake” (a patronising misnomer), PRs should try asking: A) what really went on for YOU that time? B) why did YOU the player make that choice ? C) what was ingesting the substance all about for YOU? D) didn’t YOU fear getting caught? and E) what feelings did YOU have at the time, and what do YOU feel right now ?

Then a PR might prefer to compose something like this:

“First off, this was not a mistake; this was about my decisions, actions and stupidity.  It was also about me thinking I was too cool and too big to ever be caught.          Honestly? I was partying hard and intoxicated. I thought my edgy “cool” lifestyle would make me look like a rockstar to my mates.

I don’t know why I feel the need to impress them when I should be impressing the code, the club and the fans who have genuinely trusted and respected me. I will think about that and get to the bottom of it most likely with a specialist counsellor.

Recording the incident was simply stupid. I’ve done courses and had advice to be careful with online media but I made a daft choice which lead to this trouble. Again, my mistake was in thinking I was too special, too cool to be caught. Right now, I am full of self-recrimination and shame for the hurt I’ve caused to everyone who cares about me. I will work on this and hopefully emerge a better, more mature and trustworthy person as a result.”

No-one expects footy players to be angels or Saints (geddit?). But with the myriad of PR disasters – and subsequent player education courses about using social media and drugs – you’d half-expect these young men to use at least half of the wits they have! (Note; not many female athletes do such dumb sh*t!).

Generic PR apology statements appear to say all the right things but they only tell us one thing for sure: THAT THE ATHLETE DID NOT ACTUALLY SAY THESE WORDS!

And that shows they’re reluctant to be truly responsible and remorseful as they look to recover from being rumbled.
Hat-tip ColorCube for image loan.

 

 

No PR disaster as Goodesy joins DJ line-up

David Jones nameplate
Retailer David Jones is adeptly Riding the waves of transmedia indignation (from both sides) with the applomb of a PR surf god.
As embarrassing as the social media barbs at – and as spirited the defences of – Adam Goodes are, the alleged ‘PR Disaster’ actually helps DJs surf a swell of “controversy communications”, adding visibility for their new positioning campaign.
The creative, Kanye, the role model sponsorships – and even the social spat – assert DJs new brand posture: ‘The right-on choice for cashed-up consumers with a conscientous rock ‘n roll spirit’, I’m guessing?
Whatever the schtick, Goodesy’s (and others’) recruitment is an adept PR manouevre. Round 1, and both store and sports legend are countering with all the right moves.

Clumsy media release causes PR disaster for Border Force

“ABF officers will be positioned at various locations around the CBD speaking with any individual we cross paths with…”

This is the ABF media statement (below) which saw civil (kinda) rights protesters gridlock parts of Melbourne’s CBD today. As a stakeholder engagement piece it was stupendously successful – not only were parts of the statement provocative and “Orwellian” (h/t protester sound bite) but it also directed anti-AFB activists where to congregate to spoil the (media) party. It’s also the first time I’ve queried the wisdom/value of equipping media releases with ‘social share’ buttons (foot of page). This facility possibly enabled protesters to quickly share and amass their forces to disrupt the inter-agency “initiative”. As many PRs on the planet will be musing…there but for the grace of God go I…

Bordfer Force PR disaster

Belle Gibson; extinguished (distinguished) psychopath ?

Online, anyone can pretend to be anything they like. Social lives get ‘larged’ on social networks, suitors misrepresent on dating websites, resumes get burnished on Linkedin. Some even claim to have self-cured from cancer, blogged on the topic and profited hugely from a book and wellness App based on a BFL (big fat lie). So, is it just PR spin, web entrepreneurialism, shysterism or even a case of a psychological malaise – as is subtly questioned in this useful News Ltd piece...

As ever was, PR reparations start with “Sorry”, and proceed to responsible, remedial action.

 

Can substance abuse cause PR disasters?

I wonder if golfer Robert Allenby, or NRL players John Sutton and Luke Burgess can somewhat identify with this theory? I have analysed PR disasters from every angle and it has become all too apparent that:

drink and drugs play a significant part in adversely affecting behaviour;                  catalysing embarrassing or painful incidents;                                                                      leading to shame-based denials and excuses;                                                                  delivering high levels or scepticism and thereafter;                                                            scandal plus reduced levels of public trust and respect?

The one-time abuser or inveterate addict alike, will deny, lie or vilify anyone else, rather than come clean about how they have little or no control after imbibing poison that compels them to behave irrationally or inappropriately.