The Australian Defence Force is buckling under the weight of several horrific PR disasters caused by its ’employee’ abuse of social media. It’s rumoured that one of the main problems dogging ADF’s reputation-protecting practices is that their 100-strong Comms teams lack staff with proven and cutting-edge PR issues expertise. I contacted ADF and asked about their social media policy and practices (they made me put my enquiry into writing and responded promptly yet obtusely). In short, the reply I received suggests that there is no dedicated social media policy in place for Australian defence forces, but that the organisation relies on existing media and conduct policies for protection. Clearly, old media policies just don’t work for new media environments (as anyone who has attended a social media conference in the last 4 years would attest!!).The new media landscape has changed rules/policies for managing PR. For those unfamiliar with the unsavoury PR pickles currently being experienced by ADF, they are:
I contacted a trusted and respected colleague – who has served in the Aussie military – and he told me that ADF would not even be interested in hearing from “an outsider” with expertise in creating social media policy and/or managing PR issues or crises. It could be that their insularity and inward-thinking is contributing to the blinkered attitudes that only exacerbate their PR problems in the new media arena.