Survey claims Telstra website poor performer

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No telecoms provider would be happy with research suggesting their site has serious user issues, but that’s what Telstra’s Trujillo and team are facing up to, after Netherlands-based monitoring firm WatchMouse measured 51 ASX listed websites between 11 February and 13 March this year.
Combining the errors, load time and availability measurements, WatchMouse gave each website a Site Performance Index (SPI). Those with a score of 1000 or less are classed as well performing, 1001 to 1999 is regarded as acceptable and a score of 2000 means a site has serious user issues. Telstra was the worst performer with an SPI of 8018, AGL Energy was the second worst performer at 5129, Perth-based Westfarmers, owners of the Coles Group, had a score of 4207, while Westpac came in third at 3639. While there’s been no response on Telstra’s sometimes-lauded blog: (not talking??)
a WatchMouse spokesperson commented: “We’re very surprised by these results. We’d expect Australia’s largest listed companies to place a great deal of importance on having a well performing site; as a company’s site is a tool to providing investors with information and to project a professional corporate image. Instead we’ve found 50% had serious user issues. WatchMouse has been monitoring sites belonging to companies listed on some of the world’s largest stock exchanges for many years and never before found such a poor overall result.”

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