Auckland’s somewhat snippy Gourmet Food Store owner/operator Margaret McHugh doesn’t have anything to say to the press. Which is strange, given that she’s not short of opinions or expressive capabilities when communicating with clients. She told one client to “get into the real world” and said she was probably “bottle fed till late teens“. Ouch!!
McHugh’s press and web-publicised emails reveal much about her customer service, and PR, skills.
Thanks to my NZ PR pal Kelle for the heads-up on this story. Another source has sent another email trail, which purportedly sees Mags McHugh in similarly disastrous PR form. If I get proof of its authenticity, I will try posting asap.