Filed Under Public Relations
PR disaster newshound Kelle T, reveals that customer service was grounded in Melbourne recently, when Pacific Blue crew members begged, bribed, cajoled and bullied 13 passengers into getting off an aircraft that had to shed 13 bodies. Fortunately, a journalist from The Age newspaper was on board to document this potential PR disaster…via stuff.co.nz Initially, crew called for volunteers, suggesting anyone with friends and family in Melbourne might like to stay another two days till the next flight. Alternatively, they could fly to Sydney, then Brisbane, then on to New Zealand late that night. With volunteers unforthcoming, the crew then rounded up passengers on standby and escorted them off. Most went meekly, but one girl lay low till crew warned “If you’re hiding, we’ll track you down”. If no one volunteered, the crew warned, they would pick off passengers who had been last to check in. But these people would not get the free flight deal. “Last chance folks, if you think you are among the last to check in,” the intercom said. “In a couple of minutes, anyone who doesn’t volunteer to move will be removed from the aircraft.” Crew members then began prowling the plane, picking out passengers they thought were late to check in. Crew resumed the search for late-comers. The pilot then spoke on the intercom, warning that if 13 passengers did not get off the plane, he would leave everyone behind and fly an empty plane across the Tasman.
Nice one, Pacific Blue.
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